Front Office Executive / Receptionist
Department - Operations
Reporting To - Floor Manager, PRO
Work Experience
Minimum 1 year experience in similar industry
Job Purpose
This position's main role & responsibility is to welcome and greet patients and patient parties, act as help desk for patients and patient parties, ensure billing and customer satisfaction.
Key Relationship
Patients, Doctors, Consultants, Clients, External Vendors, Functional Heads, Materials Department, HR and Finance Department
Main Responsibility
Main job responsibilities of Front Office Executive / Receptionist are as follows (but not limited to):
- Fastest TAT possible for every patient (within 10 minutes of token time).
- Fastest report delivery to patients any time of the day.
- Handling discount patients discreetly.
- Handling medical emergency patients with priority.
- Ensure no cases are refused.
- Maintain quality in billing / appointment / query handling.
- Maintain standard of service in dealing with patients and patient parties.
- Adherence to SOP.
- Ensure readiness of the front office for handling patients.
- Receiving inventory in the system and being responsible for it.
- Handing over the collection and necessary documents for corporate patients to the accounts department.
- Emergency situation handling.
Competencies
Presentable, Communication skills (multilingual), Efficiency, Patience, Helpfulness, Computer savvy, Telephonic skills, Problem solving capability
